New online training course called ‘Improving CSI: Communication Skills’
We’ve launched a new online training course for your dealerships called Improving CSI: Communication Skills. This highly anticipated course is designed to help you build customer loyalty by discovering the latest research-backed communication techniques and methodologies.
The course takes about one hour and is designed to help you:
- Better customer expectations and improve communication
- Identify both your own and your customers’ personality styles
- Improve yourphone and email etiquette
- Enhance your questioning and listening techniques
- Manage customer complaints
To sign up for the course, contact your LGM dealer development manager for enrollment. Once you’re enrolled, you can access the course in your LGM HUB account.